Stage 7 of 7

Moments that matter

The moments that test leaders rarely arrive on schedule.

Moments that matter are the turning points any leader can hit, at any level: starting a new role, leading after a layoff, coming back from leave, running a team you rarely see, steering through a crisis, or looking back on the year. The job stays the same, but people watch you more closely and remember what you do.

The short answer

The biggest challenge at a turning point is that your team reads every small thing you do, while you have less time and energy to think. What helps is a short, written plan: what you will say, who you will talk to first, and what you will stop doing for now.

Drafted with AI for Jay Sampat, Chief Mirror Holder · coach review pending

  1. 37First 90 DaysLiveMoments that matter · Whether your plan for a new role covers what matters
  2. 38After a LayoffLiveMoments that matter · How to lead the team that stayed
  3. 39Back from LeaveLiveMoments that matter · How to re-enter after parental, medical or other leave
  4. 40Remote Team CheckLiveMoments that matter · How well you lead people you rarely see
  5. 41Leading Through a CrisisLiveMoments that matter · How calm and clear you stay under pressure
  6. 42Leader WrappedLiveMoments that matter · Your year in leadership, from your team’s ratings

Why do turning points feel so much harder than normal weeks?

Turning points are harder because people watch you more closely at the exact moment you have the least spare attention. In a normal week, a rushed reply is forgotten. In the week after a layoff, it becomes the story. The same goes for your first fortnight in a new role or your first day back from leave.

The good news is that the habits that help are the ordinary ones. Say what is happening in plain words. Tell people where they stand before they have to ask. Notice who is quiet. Do fewer things, and say out loud what you have stopped.

What should you do first?

Write down three things before you do anything else: what you will tell the team, who you will talk to one-to-one this week, and what you will drop for now. That small list stops you reacting to whatever lands in your inbox.

If you are starting somewhere new, what a new leader should do in their first 90 days is a good next read. If you want to know how your team sees you through all of this, how to find out what your team really thinks of you covers the honest ways to ask.

Which tool fits your moment?

Three of these, After a Layoff, Back from Leave and Leading Through a Crisis, are planning and reflection tools, not medical or psychological assessments. If you or your team are struggling, talk to someone you trust or a professional.

Underneath every one of these moments are your everyday habits. The 42 Test is free and gives you your Leader Code, the pattern you will fall back on when the pressure is on.

Drafted with AI · coach review pending

  1. How do you reflect on the past year as a leader?Moments that matter · 8 min read
  2. How do you return to work after leave?Moments that matter · 10 min read
  3. How do you support remaining employees after layoffs?Moments that matter · 9 min read
  4. What is proximity bias and how do you avoid it?Moments that matter · 9 min read
  5. What is the best leadership style in a crisis?Moments that matter · 10 min read
What counts as a moment that matters?
Any change that makes your team look at you more closely than usual: a new role, a layoff, a return from leave, a crisis, a move to remote work, or the end of the year.
Are these tests live?
Yes, all six: First 90 Days, After a Layoff, Back from Leave, Remote Team Check, Leading Through a Crisis and Leader Wrapped. They’re free, need no sign-up and keep your answers in your browser. Remote Team Check and Leader Wrapped are built for your team to answer too; for now you answer yourself.
Do I need a plan if the moment is already happening?
Yes, and a short one is enough. Three lines written down today beat a perfect plan next month.

Question 23 of 42

After a meeting, people know exactly what I expect from them next.

Drafted with AI · coach review pending